ISO Dispute Response

Once the SC has submitted a dispute to the ISO via SDS, an e-mail notification is sent to the SC confirming that the dispute was created and giving the SC a Reference ID number to refer to when interacting with the ISO. At various stages in the dispute review and resolution process, abbreviated responses may be inserted into the Client Worklog to inform the client of the status of its dispute. Once the dispute has been thoroughly researched and resolved, the response to the SC should contain enough information to adequately communicate the resolution of the dispute. The ISO dispute response should answer the following five questions:

• Is the dispute denied or approved?
• What research was performed?
• What were the research findings?
• How do the research findings relate to the ISO’s denial/approval?
• And, if approved, what correction can the SC expect and when?

If the response to the dispute does not clearly answer your questions or concerns, please contact your Account Manager for further information and/or clarification.